Live Passenger Data for Govia Thameslink

THE CHALLENGE…

• Reduce station dwell times by directing passengers to the best possible parts of the platform in advance
• Improve customer experience and accessibility by making it easier to find seats, toilets, and bicycle storage
• Capture and distribute live information on passenger loading and actual train consist

THE SOLUTION…

• Govia Thameslink Railway (GTR) won Rail Safety and Standards Board (RSSB) funding to pilot a new system, and appointed CACI as technology partner
• 15 different data sources – including carriage telemetry, shoe-counting cameras and mobile device addresses – were combined in a CACI-developed back end database
• The system used algorithms developed by the University of Southampton to calibrate the data and create live, accurate information for each train
• The live data was fed directly into new fields in the rail industry’s information engine, Darwin, to populate downstream systems

THE RESULTS…

• Live information on train loading and consist appeared in customer apps – enhancing the travelling experience
• A new, CACI-built system helped station staff to direct passengers to the best areas of the platform, reducing dwell times
• The concept – a world-first combination of data capture technologies – was proven to work
• The project was declared a success by the RSSB

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