Consumer and Demographic Data Archives - Page 3 of 9

Impact of consumers’ changing Christmas spending on Grocery retailers

Posted on: 12 December 2023

Findings from our latest Cost of Living survey show that while this may be the most wonderful time of the year for some, this sentiment remains aspirational for others in the current climate.

With Christmas spending behaviours changing across all demographic groups, where are consumers opting to shop during this festive period? Which retailers are appealing to which age ranges, and which are benefitting the most from the resurgence of consuming food and drinks at home during the festive period?

Christmas grocery shopping behaviours breakdown

Despite a gradual decline in the perceived impact of the cost of living on households over the last 18 months, 63% of all respondents surveyed remain “somewhat concerned” or “very concerned” about the increased cost of food and drink this Christmas. The most concerned groups are those in the lower affluence Acorn categories, comprising 66-68% of respondents. On the other hand, the higher affluence Acorn categories of Established Affluence and Luxury Lifestyles are among those marginally less concerned about these increased costs, at 52% and 63% respectively.

So, where are these shoppers turning to for their groceries? How much of an impact does ‘value for money’ messaging and promotional activity have on consumers’ purchasing decisions ahead of the festive season?

Where are consumers shopping this holiday season?

When asked about their preferred Grocery retailer for their main Christmas shop this year, there was an uptick in consumers’ preference for Sainsbury’s (16% in 2023 versus 11% in 2022), and a pronounced drop in consumers’ interest in shopping at Aldi from 19% in 2022 to 13% in 2023.

Sainsbury’s was the favourable choice for 20% of Boomers and older generations, while only 7% of Gen Z respondents said that their Christmas grocery shop takes place here, turning to Grocery retailers like Asda (19%) and Aldi (17%) instead. Tesco came out on top at 25% and was the most popular choice across all generations and Acorn categories.

Differences between where those who are/aren’t concerned will shop

Among those concerned about the cost of F&B, there’s a nearly three-way tie for the second most popular retailer between Sainsbury’s, Asda and Aldi for main grocery shop at 16% for Asda, 15% for Sainsbury’s and 14% for Aldi. For those who are reportedly unconcerned, however, the split shifts to 17% for Sainsbury’s, 13% for Asda and just 9% for Aldi.

With heightening concerns around the cost of food and drink, Grocery retailers looking to attract price-conscious customers in the run up to Christmas should focus on creating effective ‘value for money’ messaging and promotional offers. The fight to retain customer loyalty is in full swing, with the holiday season being a key period for major Grocery retailers to retain and gain customers.

Therefore, retailers that promote competitive pricing and supply exclusive Christmas deals and limited time offers will attract consumers who are on the hunt for the best deals during the holiday season and retain their loyalty.

Resurgence of socialising and consuming food & drinks at home

When asked how important various social activities this Christmas were, 79% of respondents surveyed considered the most important to be ‘food and drink at home’. Gen Z and millennial respondents placed the most importance on this festive social activity at 84%, along with families with children at home at 87%. On the other hand, only 75% of baby boomers and older generations felt this way.

In terms of Acorn categories, each category ranked this social activity as ‘most important’, with ‘gifting’ coming in second place.

As the younger generations and families with children are often the demographics attending or hosting holiday festivities in their homes during this time of year, there is an evident increase in the purchasing of food and drinks to cater to the increase in home visitors. Hosts are likelier to opt into buying higher-quality foods and alcoholic beverages to ensure their guests have a memorable dining experience, which further contributes to the uptick in spending at various Grocery retailers during this time of year.

How can CACI help?

As the cost of living continues to impact consumers and contribute to changes in spending behaviours ahead of the holidays, CACI can help you determine the impact that these changes may have on your business’ performance both in terms of its online halo and physical store network, how to navigate the changing behaviours of various Acorn groups and devise strategies for success at each of your store locations.

To learn more about how you can futureproof your business through data-backed insights, please contact Valentins Kirillovs.

How Orkney Islands Council is tackling housing affordability, education accessibility and fuel poverty

Posted on: 5 December 2023

Background

Orkney Islands Council is the smallest council in the United Kingdom, situated on Scotland’s north-east coast. With a population of approximately 22,000 people, it spans 70 square miles and encompasses 22 inhabited islands. Orkney Islands Council supplies all local authority services for the archipelago, including education, roads, housing, waste collection and more.

Of the many areas of support that the Council provides, three of the focus areas have been to update the Housing Need and Demand Assessment (HNDA), to receive approval to support families and children in need through education and tackling fuel poverty. To address these priorities, the Council needed accurate, up-to-date, and consistent information that would help benchmark Orkney against other parts of the country.

The Challenge: Lack of robust, credible information due to small yet widespread population

One of the greatest challenges for the Council has been Orkney’s small yet widespread population. This has complicated the acquisition of statistical information – particularly information that is robust and credible. Slight changes in population size can considerably sway numeric results, which has hindered the Council’s benchmarking capability and innate understanding of the financial realities of Orkney’s inhabitants.

David Brown, Service Manager (Resources) within Education, Leisure and Housing at Orkney Islands Council, elaborated on the impact this lack of decipherable data has had on the Council and the population financially.

“One of the difficulties within Orkney is that we are very spread out. We have deprivation, but there’s nothing indicating that we have a particular housing estate or area where we need to put resources,” he explained.

The Solution: Paycheck enables updates to the Housing Need and Demand Assessment (HNDA) and supplies granular insight on housing affordability

Paycheck gives the Council a unique, granular point of view and information that has enabled their benchmarking against other local authorities and how Orkney compares to other parts of the country. Through Paycheck data, the Council has also been able to update their HNDA, a document that analyses the projection of Orkney’s population over the next five to twenty years which helps the Council establish the necessary housing and school programmes. The information within this document looks at the affordability of housing, which correlates with residents’ income, coupled with demand.

The Council assesses residents’ incomes against the likelihood of owner occupiers and current housing availability for those seeking private rentals, mid-market rentals and social rentals. This supplies insights that evidence decision-making linked to residential building programmes and determine how fast growth can be delivered.

This has been complicated by the fact that the population across the group of islands is increasing at the same rate as the whole of Scotland at 6%, with vast differences between life on the islands and on mainland Scotland. Orkney residents must adapt to much greater extenuating circumstances that come with higher costs, and the Council has had to find a way to prove these differences through data to the Scottish government. Paycheck has bridged this gap by providing an accurate representation of the current circumstances in Orkney, enabling the Council to strategise and plan for the most suitable house build programmes that have been acknowledged and approved by the government.

The Benefits

The integration of CACI’s Paycheck into Orkney Islands Council’s operations has yielded transformative outcomes, with its robust and credible data supplied proving to be key in decision-making processes. Notably, Paycheck has streamlined the approval of the HNDA, securing the necessary signoff from the Scottish government. Without this approval, the Council would have had to revisit and overhaul the entire HNDA, which would have resulted in a substantial loss of time and resources. Paycheck’s precise income
models and predictive capabilities have played a crucial role in ensuring that the HNDA remains accurate and credible.

Paycheck has also been instrumental in redefining residents’ financial realities in light of fuel poverty. It equips the Council with accurate data on residents’ earnings, enabling a greater understanding of communities that are at the most risk with rising fuel costs and may need Council support. The reallocation of resources in education has also been supported by Paycheck. By analysing school catchment areas and identifying pockets of deprivation, the Council can allocate resources to ensure access to education, fostering a more inclusive and supportive learning environment.

Ultimately, Paycheck has become an indispensable tool for the Council to address the triad of housing affordability, fuel poverty and education accessibility in a comprehensive, data-driven capacity.

Read the case study

You can access and download the full case study here. If you have any questions or want to learn more about CACI’s solutions, please get in touch with us.

Why Skipton is a perfectly balanced place to live

Posted on: 27 November 2023

In this third blog of our series looking at balanced locations, we shift our focus to Skipton, a picturesque market town in North Yorkshire known for its rich history and breath taking countryside known as “the Gateway to the Dales”.

With its 900-year-old medieval castle forming a centrepiece that overlooks the town and its charming, cobbled streets, traditional shops and vibrant markets, Skipton has retained its historic character while also providing modern amenities and a welcoming atmosphere for residents and visitors alike. These key contributing factors have earned Skipton its place on our list of perfectly balanced places to live per our report, “Six Pillars of Success: Building Resilient Places”.

If you have yet to read our blog that introduces these pillars, we consider a ‘perfectly balanced’ place to be:

One that houses a suitable mix of chain and independent retailers at optimal sizes
Supplies unique offline experiences that meet the community’s needs
Provides community infrastructure that supports daily living
Offers adequate residential properties for the community
Offers employment opportunities and flexible working spaces
Encourages time spent outdoors in green spaces.

So, what exactly are the driving factors behind Skipton being a perfectly balanced place to live?

Pillar 1: Representation & proper sizing of independent & chain retailers

Skipton’s historic High Street is home to an array of independent shops, boutiques and local businesses, which are complemented by national retailers such as M&S and WHSmith, clothing retailers like Next and Phase Eight, and health and beauty retailers like The Body Shop and Boots.

On the cusp of Yorkshire Dales National Park with hiking and cycling trails galore, the High Street of this historic market town also offers an array of outdoor clothing and equipment specialist retailers such as Chevin Cycles, Trespass, Regatta Great Outdoors and Mountain Warehouse.

Pillar 2: Uniquely tailored offline experiences

One of Skipton’s standout features is its weekly farmers and crafts market that offers a variety of locally sourced, traditional produce and handmade goods. All the stalls are run by local Yorkshire businesses, which generates a lively community atmosphere in and around the town. On Saturdays, locals can stroll through Skipton Market lining both sides of the High Street, establishing itself as a vital player in the town’s overall shopping experience and offerings.

History aficionados can also visit Skipton Castle, a remarkably preserved medieval castle where the Fattorini family— jewellers and creators of the Football Association Challenge Cup— continue to live to this day. Plaza Cinema is also popular with cinemagoers—a century-old, art deco, single-screen cinema that is the sole survivor of the town’s cinemas.

Skipton is also home to many small cafes and coffee shops (both independent and chains), pubs and restaurants.

Pillar 3: Engaging community infrastructure

In terms of amenities and services, Skipton houses nearly everything that would be expected from a town of its size, including both small and large supermarkets like Grape Tree Skipton and M&S, banks like Halifax, Barclays and NatWest, dry cleaners, furniture shops, charity shops and estate agents.

Skipton’s town hall is also situated near the castle, with a museum and gallery, a library and a small music amphitheatre just off the High Street.

Skipton Station is also a major force in the town’s infrastructure, with regularly scheduled direct commuter trains travelling to both Leeds and Bradford, and several London-bound trains daily.

Pillar 4: Support social cohesion through optimised residential design

Skipton features a wide variety of properties that are suitable for several types of people, ranging from large, detached houses to converted mill apartments, with terraced houses being especially prominent in the town. Families with children will find excellent educational opportunities available in the area, with several prestigious schools such as boys’ and girls’ grammar schools in the vicinity.

Pillar 5: Sufficient & accessible work opportunities for the local population

Although the Skipton Building Society is currently the largest employer in the area, the town’s largest industry is likely to be tourism. Train line connections to Leeds and Bradford have opened many additional job opportunities as well.

Pillar 6: Appealing open spaces for the community to dwell in

Being the gateway to the Dales, Skipton is home to plenty of green spaces. From inviting woodlands and walking paths situated behind Skipton Castle to impressive views accessible within a half-hour drive, Skipton and its vicinity has something for outdoor enthusiasts.

In the heart of the town is Aireville Park, a large open space packed with sporting facilities suited for football, tennis, netball and basketball, a wheel park catering to BMX, skateboarding and rollerblading, children’s play areas, a treetop high ropes course and a café. The park is also home to Skipton’s weekly parkrun and annual triathlon, Yorkshire and Humberside’s largest pool-based triathlon.

Fans of the Harry Potter film franchise will be pleased to know that scenes from “The Deathly Hallows” were shot at the top of Malham Cove, a short drive from Skipton, showing views across Malhamdale, down to Malham Village and Kirkby Malham. Scenes from the 1992 version film adaptation of Emily Brontë’s “Wuthering Heights” were also shot in Malham Cove.

In the opposite direction and of similar driving distance, the renowned Brontë sisters’ home in Haworth can be found. It is now one of the oldest literary societies worldwide and was converted into the Brontë Parsonage Museum in memory of the celebrated authors of classic literature.

Saltaire, a UNESCO World Heritage Site built in the mid-19th century as a model Victorian village depicting life for workers in Sir Titus Salt’s textile mill, can also be reached from Skipton within half an hour’s drive. Visitors will find ornate and well-preserved houses, a church and public buildings surrounding a park to stroll through, with the namesake mill, Salt’s Mill, at the epicentre of the site.

Stay tuned for our next pick of a ‘perfectly balanced’ place to live in our upcoming blog.

To learn how our six property pillars can help ensure you are creating resilient places, please speak to one of our Placemaking and Property experts.

Why Reigate & Fleet are ‘perfectly balanced’ places to live

Posted on: 3 November 2023

In this second blog of our series looking at balanced locations, we focus on Reigate and Fleet. These two enchanting towns are brimming with rich history and exceptional greenery. A blend of nostalgia, tranquillity and friendliness, they are south of central London in Surrey and Hampshire counties, making them the closest to London on our list of balanced locations outlined in our report, “Six Pillars of Success: Building Resilient Places”. While inhabitants of both towns are proud to call them home, the criteria they achieved in our report reiterate the reasons why we consider them wonderful places to live.

If you have yet to read our blog that introduces these pillars, we consider a ‘perfectly balanced’ place to meet the following criteria:

House an appropriate mix of chain and independent retailers at optimal sizes
Supply unique offline experiences that address the needs of the community
Provide community infrastructure that supports day-to-day life
Offers residential properties that meet the community’s needs
Offers employment opportunities and flexible working spaces
Encourage time spent outdoors in green spaces

Pillar 1: Representation & proper sizing of independent & chain retailers

Reigate and Fleet both feature a myriad of national chains and independent retailers that take part in annual local activities and events.

In Reigate, national retailers like M&S and Boots are complemented by a range of independent retailers like The Vineking, a wine tasting and dining experience independent merchant, Art of Living, a family-run cook shop and showroom, and a handful of boutique gift shops like The Lemon Tree. Day-to-day convenience shopping is also supported by a large high-street Morrisons, which offers free parking.

Just under an hour from central London, you will find the town of Fleet, an ideal travel connection town for those who regularly commute into the city. Fleet Road, the town’s high street, features an array of independent shops and a mix of both independent and chain restaurants. Hart Shopping Centre houses several known brands and independent retailers. It hosts monthly craft markets that bring the community together to support local, independent businesses.

Pillar 2: Uniquely tailored offline experiences

Reigate has more restaurants than any market of its size, all of which are successful staples in the area. Just off Reigate High Street, you can find the Pilgrim Brewery, an independent retailer that is actively involved in our community’s sports teams and events, and is known among locals as a wonderful spot to gather and socialise.

Pan Asian chain restaurant, Banana Tree, recently opened its door to the Reigate community, joining the likes of Bills, Nando’s and Wagamama on the High Street to further enhance Reigate’s food and beverage offerings. Monte Forte also took up a fixed residency on Reigate High Street after trading from a pizza van that visited the town. After a cozy dinner or a day spent shopping on the High Street, locals can also catch a film at the local Everyman Cinema. With several independent pubs and even a couple of late-night venues catering to the night owls, Reigate’s independent retailers have something for everyone.

Reigate High Street is also involved in several national events throughout the year, from artisan, food and street markets to Pillage the Village around Halloween, an annual Christmas Fayre on Church Street, and most recently, Tom Kerridge’s Pub in the Park, which featured food stalls, live musicians and renowned chefs from around the country.

Popular cuisine in Fleet tends to be Italian and Indian, with several restaurants a notable hit with locals. For vegetarian options, The Greenhouse Fleet is an independent vegetarian cafe/restaurant with a strong environmental emphasis and diverse selection of palatable meals.

Zinc & Popworld and a variety of local pubs form Fleet’s leisure scene. For a cozy lakeside view and nautical atmosphere, locals can visit the Heron on the Lake pub. The recently redeveloped Hart Leisure Centre now offers a sports facility that doubles as a community gathering spot. For the town’s younger population, a recently opened virtual gaming experience arcade, Chimera VR, has quickly gained popularity.

Pillar 3: Engaging community infrastructure

Reigate’s array of yoga and Pilates studios along with a centrally located gym appeal to locals looking to stay in shape. Many companies or large groups also make use of Priory Park for outdoor fitness classes. To cover local essentials, Reigate houses a Royal Mail delivery office to the north of the High Street, a couple of dry cleaners and a key cutting shop, all of which cover local essentials. A launderette is also situated south of the High Street within a small parade of separate shops, and a Busy Bees nursery can also be found in this vicinity.

For a town of its size, Fleet’s array of amenities and services cater well to the needs of all ages of the local population. It’s home to a large leisure centre that comes with a pool, spaces for squash and indoor sports and a gym. Many of its eco shops like Fleet Scoop, a ‘Zero Waste’ community spirited and environmentally conscious shop along with other local gems that opened just before the Covid-19 pandemic have been warmly embraced by the community and have continued to perform well post-pandemic. There are also plenty of smaller rows of shops outside of the High Street, along with a number of hairdressers and nail salons catering to its residents’ beauty needs.

Pillar 4: Support social cohesion through optimised residential design

Housing in Reigate and Fleet is affordable for those that live in the area, as the higher than national average prices are reflected by respectively higher-than-average earnings. With plenty of private rentals to choose from and hundreds of newly built homes going up in the last few years.

At £1,147 per calendar month, private rentals in Reigate are 24% of average earnings, a smidge below the national average of 25%. Private rentals in Fleet equate to £1,095 per calendar month (or 21% of average earnings), also below the national average of 25%. Fleet has also seen 815 new homes built in the last five years– a growth rate of 4.8% which sits above the national average of 3.8% in the same period.

Fleet has experienced organic growth and periodic development in its housing market. Approximately every 20 years, a new housing development has emerged, including the likes of Ancells Farm Nature Reserve, Zebon Copse, Church Crookham, Elvetham Heath, and the currently under construction Edenbrook. Each estate has brought new retail and food & beverage opportunities with it, such as pubs, community centres, supermarkets, parks and cafes.

Pillar 5: Sufficient & accessible work opportunities for the local population

Reigate and Fleet’s economies are both active, with only 1.7% of the population in both towns being unemployed (below the national average of 2.5%). Fleet Services also employs many locals and acts as a stopover for those travelling from London and the East.

Fleet is home to many managers, directors and senior officials, with over 50% of the population in managerial, administrative and professional occupations. While it has historically been home to many commuters to London, it now houses several business parks, primarily occupied by Information Technology (IT) companies.

In Reigate, 46% of the population are in professional and technical occupations, with a higher-than-average 17% in service industries. There are thousands of companies and hundreds of medium-large-sized businesses that locals can work for, including the UK and European head offices of Willis Towers Watson, Kimberly-Clark and Pfizer. While most local employers operate in the private sector, there are public sector opportunities available in the local Council and NHS Trust.

Pillar 6: Appealing open spaces for the community to dwell in

Reigate’s Priory Park just off the High Street offers a great open space to tire the kids out either at the skate park, playground or by strolling along the lake or through the woods. The park hosts many events, including a free park run every Saturday morning that draws in upwards of 200 locals each weekend. It also hosts sporting events like local kids’ football teams, bringing together the community to the town centre.

Fleet’s lush greenery similarly draws in locals– at the heart of the town lies Fleet Pond, connecting various parts of Fleet. The town’s younger population is also catered to through open spaces such as a skatepark in the local park, The Views.

To learn how our six property pillars can help ensure you are creating resilient places, please speak to one of our Placemaking and Property experts.

Travel spend behaviours that will redefine your customer strategies

Posted on:

In our previous blog, we explored some of the most common challenges that have arisen in the travel sector in 2023 and how you can leverage digital marketing and personalisation to tackle them.

In an era where the Cost of Living is placing pressure on consumers’ budgets, the significance of precise, targeted marketing and aligned messaging cannot be overstated. Moving towards the end of the year and the holiday-booking surge that happens in January, marketers will need to be aware of timely shifts in behaviour and expectations to capitalise on customer intent at the right times.

Through our recent Cost of Living consumer survey, we have identified important shifts in travel spending habits that will influence the January booking window, and have pinpointed the demographic groups experiencing the most significant adjustments:

Travellers are more frugal than they were, but still want the best experience they can afford
Travellers will spend more time than usual researching to try and find the best the value options
Travellers may be more sceptical about convenient booking options and package deals still offering the best available value
Solo travellers, travellers without children and families are all being hit differently, and will therefore have different needs and expectations when it comes to researching and booking.

Despite these shifts, there are still plenty of opportunities for travel businesses to keep customers interested in going away. Below we have detailed some of the tactics that can help:

Consumers’ travel spending will continue—with exceptions

Many travellers may have set expectations in their minds around what a ‘good trip’ looks like, such as having to be a certain distance away or for a minimum number of days. Our findings concluded that despite the ongoing Cost of Living crisis, holidays remain a priority for consumers of all ages, and they are determined to find ways to make them happen.

In fact, 57% of consumers surveyed have or will be making changes to their holiday habits to save money and get more for their money.

Respondents expect to cut their expenditure on their next holiday, with 45% saying they will either find a cheaper destination, travel option, accommodation, do fewer activities or simply reduce their trip length. Which means that they will most likely spend more time researching their holidays and trips. Equally, this may affect the package holiday market as consumers compose their own holidays by booking their own flights, hotels and transfers.

The most affluent Acorn demographic groups expect to cut their holiday expenditure in this way more than other groups, as do millennials and Gen Z respondents. 22% of respondents are also taking fewer breaks compared to previous years.

To continue to encourage travellers to go away, travel businesses will need to shift the focus from larger packages and holidays and instead start spotlighting the benefits of closer destinations and shorter trips or weekend getaways. Their focus language will need to be around ‘doing more with less’ to ensure travellers continue to see the value in getting away no matter the length of holiday. Travel businesses can promote this throughout the year as well, as shorter breaks are far more flexible and can happen at any time.

Gen Z are spending the least on travel this year

Younger holidaymakers—particularly Gen Z— appear to want to spend as little as possible to keep travelling this year.

When it comes to cheaper destinations and accommodation, more than 1 in 5 respondents of younger age groups have opted for these. Younger men surveyed are particularly determined to continue to take breaks as they have before. Just 14% of Gen Z men expect to take fewer breaks compared with previous years, yet that rate more than doubles among Gen Z women, 29% of whom reported that expectation.

To combat this, travel businesses that speak directly to traveller concerns around value will build their trust in the options they’re being presented with. For travellers that are wary of costs and will expect to be researching for longer periods of time to seek the best value, curated options and direct, value-based messaging will help to make their concerns feel acknowledged and will offer a faster and more convenient option for them to browse.

Family holidays are being cut…

Respondents that have children appear to be affected to a greater extent than those without. The appeal of cheaper destinations rises from 14% among those without children to 24% among those with under 18s in their household. Bearing this in mind, more price-sensitive families can be a stronger focus for value-based messaging and cheaper travel options from travel businesses.

…while solo travellers are on the rise

The results show that independently living, single travellers are taking the most advantage of getting away on holiday this year. In fact, rates of those cutting back on holiday expenditure are nearly 1/3 lower among those who live alone. This includes reducing spend in other areas to make room for travel and shortening the length of trips compared to previous years. To maintain interest across all pricing options, travel businesses should target more expensive and premium options towards solo and non-children couples.

How can CACI help?

As a trusted partner to major brands within the travel industry, our team is highly experienced in supporting strategic targeting by leveraging the necessary data and technology to understand customers and their behaviours as innately as possible and being able to design marketing strategies to target these groups.

CACI partners with global brands to harness and enhance customer data, enabling them to identify and prioritise the most valuable customers. Insights are then activated through strategic CRM initiatives and acquisition strategies, ensuring targeting is precise and relevant. This approach is pivotal for brands seeking to align their products with consumer needs and foster long-lasting brand loyalty, repeat bookings and maximising share of wallet.

To find out how we can support your business strategies or operations by enhancing your customer understanding, or to find out more about the products and services we offer, please get in touch.

Read blog 1 from our travel series: Travel sector hurdles and the promise of digital marketing and personalisation

Leveraging data to underpin your Sustainability strategy

Posted on: 16 October 2023

Ever since helping an automotive client launch their first all-electric vehicle into the UK a few years ago, I’ve had a growing interest in sustainability and the environment. Now, as part of CACI’s internal working group on Climate Change and Decarbonisation, I’m involved in several exciting initiatives where CACI is using data to drive sustainability.

Everyone has a role to play

Climate change and what governments, brands and individuals are doing about it has become a constant in the news cycle and data is proving to be a powerful asset in identifying and meeting key sustainability targets.

Governments need to support their communities

At a local level, governments must understand their communities and provide support via adequate infrastructure. For example, councils are already working with a wide range of data to understand demand and develop strategies for residential EV charging points. Working with CACI means that council-held data can be enhanced through consumer and geospatial data to further define community needs for EV infrastructure or even green space development.

Strong brands are those taking environmental responsibility

The last five to ten years has seen the rise of new, innovative brands that are disrupting their industries. Among my favourites are a company using flexible solar cells to create solar powered remote controls and headphones, and a packaging company being recognised by Prince William and the Earthshot Prize for using seaweed to replace plastics in food takeaways and hospitality.

In more traditional industries, environmental responsibility is arguably even more important if we are to have a sustainable future. B-Corp certification is a widely recognised way of measuring a company’s social and environmental impact, and being certified tells consumers a company is serious about their commitments. The CDP (Carbon Disclosure Project) is a not-for-profit charity that enables companies to disclose and take accountability for their environmental impacts – a key first step in positive action – something many of our clients are signed up to.

Away from these more well-known programmes, we’re working with clients who have clearly stated environmental goals of their own and who understand that all departments have a responsibility. This includes Facilities Management assessing how to cut energy consumption, Logistics optimising their routing to reduce CO2 emissions, and Marketing implementing paperless processes and better segmentation to make communications more efficient.

Individuals support net zero goals

A survey by CACI at the beginning of September shows that 84% of consumers support the government’s goal of achieving net zero by 2050. Consumers are actively looking for brands that have strong environmental policies, with half of respondents seeking brands that set their own, earlier net zero targets.

Fig. 1 Support for Net Zero goals from CACI State of the Nation Update consumer survey (September 2023)

How CACI is making a difference

Data is at the heart of everything we do at CACI, and we’re encouraged to think of innovative ways to use it. One example is Ocean, a database of the UK population containing over 600 attributes across demographic, digital and attitudinal characteristics. Our Green Lifestyle attributes include attitudes to recycling, reducing energy use and dietary choices, and can be used to profile and understand your customers’ attitudes to inform targeting audiences and messaging.

Further evolving this, we’ve developed an ESG score, that drills deeper into Environmental, Social and Governance issues and can help brands gauge which customers are likely to pay a premium for sustainable products and services.

Fig. 2 Example Environmental Score pen portrait

In addition to these attitudinal variables, we’ve been looking at carbon emissions and developing innovative ideas and solutions that include:

Carbon footprint of Household and Travel: Identifying and measuring the impact of consumer behavioural choices on carbon emission. This will help consumers understand their impact (based on property, travel and consumption) and improve local governments’ understanding of their communities.

Carbon footprint of Fulfilment: Helping commercial property owners and retailers assess the carbon impact of acquiring customers and fulfilling orders. This could be used to inform parking, EV charging infrastructure and determine whether click & collect is better than delivery.

Carbon footprint of Logistics: Evolving CACI’s Pin Routes route optimisation software to support the electrification of fleet and distribution services. Our algorithms help reduce mileage, vehicle count and CO2 emissions, cutting valuable costs and reducing your carbon footprint.

Carbon footprint of Marketing: Measuring the carbon emissions from different marketing campaigns and channels to enhance businesses’ understanding of their environmental impact. This enables marketing teams to balance sustainability with sales and optimise campaign strategies to improve both.

CACI is registered to the Social Value Portal and is actively working towards achieving social and environmental goals aligned to the National TOMs framework.

We’re passionate about using data and technology to create more sustainable businesses, so if you’d like to discuss how we can help you, please get in touch.

Travel sector hurdles and the promise of digital marketing and personalisation

Posted on: 9 October 2023

The travel sector has faced turbulence over the past few years. From the devastating impact of the COVID-19 pandemic, to the cost of living crisis and ever-changing travel norms, the sector finds itself navigating a host of challenges.

A holiday purchase is often one of the largest purchases that a family will make in a year, with an average UK family spending roughly £4,000 per annum. With ever-inflating costs and even higher customer expectations, providing an exceptional customer experience is critical to your long-term success.

In this blog series for the travel sector, we will be exploring how you can harness the power of data and modern marketing technology capabilities to overcome and even exploit these challenges.

What are the most common issues in the travel sector in 2023?

Changed travel behaviour

The aftermath of the COVID-19 pandemic and the cost of living crisis have left their mark on the travel sector. Travellers are more cautious, often opting for cheaper domestic or localised trips over international adventures. Health and safety have become paramount, leading to a new set of expectations from travel providers.

In fact, 25–34-year-olds were reluctant to make holiday plans this year, instead waiting to see how the cost of living crisis evolved.

Moreover, ¼ of those aged 55+ made no plans to travel this year.

With different demographic groups approaching their holiday planning in different ways, applying the right segmentation techniques to target those who are most likely to travel is crucial.

Environmental concerns

There’s also a growing call for sustainable travel. Tourists and travellers are more eco-conscious than ever, wanting to reduce their carbon footprint and seeking eco-friendly options. The consideration of travelling sustainably is especially a factor for 18–24-year-olds, where 22% say this is important to them.

Over-tourism

Popular destinations from Venice to Bali faced issues of over-tourism, where local ecosystems and infrastructures have become overwhelmed.

Complex travel policies

With countries having their own quarantine measures, vaccine mandates and travel advisories, there’s an increasing complexity in international travel logistics.

Trust deficit

After numerous flight cancellations (UK flight cancellations are up 39% in 2023!), changing regulations, strike disruptions and refund issues during peak pandemic times, travellers are more sceptical about committing to bookings.

How can digital marketing & personalisation save the travel sector?

Digital marketing and personalisation have emerged as two tools that can address several of these issues:

Tailored travel options

Through advanced AI and lifestyle and behavioural data analytics, travel companies can now provide tailored packages and ancillaries for individuals. If a user has shown interest in eco-friendly destinations or prefers secluded spots, personalisation and decisioning tools can offer suggestions accordingly. This not only enhances user experience, but can also divert traffic from over-crowded tourist spots.

Building trust through transparency

Customer Experience Platforms (CEPs) like Adobe Journey Optimiser and Braze can provide customers with real-time updates on disruption, travel policies, health and safety measures and reviews. An informed traveller is a happier traveller. That happiness will lead to greater trust, and an increased likelihood of future bookings.

Educative marketing: Digital and content-rich campaigns focused on educating tourists about the importance of sustainable travel can be instrumental. From tips on how to be a responsible traveller to highlighting the less-explored destinations, digital content can shape travel behaviours. It’s worth noting that according to our recent Cost of Living consumer survey, 17% of people believe that they will do most of their travel via sustainable methods by 2030.
Feedback mechanisms: Personalised feedback options and rapid data ingestion help companies understand the unique needs of each traveller, leading to improved offerings around ancillaries, personalised and targeted to the right customers via mobile channels, making holiday purchases easier.
Loyalty programmes & retargeting: CDPs and data-driven marketing allows travel companies to launch personalised loyalty programmes. With retargeting strategies, companies can re-engage potential customers, offering them custom deals based on their search and booking history.

Despite the many challenges faced by the travel sector in 2023, the digital and data tech revolution offers an array of solutions. By adopting well-planned digital marketing and data-driven personalisation, the sector can not only provide enhanced customer experiences, but also address broader issues such as over-tourism and environmental concerns. It’s a transformative era, and travel companies at the forefront of these digital innovations are poised to chart a smoother course ahead.

How can CACI help?

CACI is already a trusted partner to major brands within the travel industry, developing strategic customer journeys to increase frequency of bookings and ancillaries’ revenue through the effective use of data, technology and targeted marketing.

If you would like to discuss your needs in any of these areas, or to find out more about the products and services we offer, please get in touch.

Read blog 2 from our travel series: Travel spend behaviours that will redefine your customer strategies

Dimensions Suite

How the Cost of Living will further squeeze the least affluent

Posted on: 3 October 2023

In our latest Cost of Living Podcast, we examine how expectations around missing payments are doubled among the least affluent demographic category in the coming months, with concerns around paying utility bills affecting nearly one in five households within the Low-Income Living category.

How we drew these conclusions using our Cost of Living survey

CACI’s recurrent Cost of Living survey has revealed particular concern among this group, who cite their likelihood to miss payments on rent, council tax and utility bills as impacts of the rising cost of living. Where 11% of the UK population fear missing payments on utility bills in the coming months, that figure rises to 18% among those households with the lowest incomes. Unlike other demographic groups, this figure outranks their expectations of going overdrawn or using credit cards to fund or defer payments.

Every three months, we ask a nationally representative sample of 2,000 UK adults a series of themed questions around the Cost of Living, their challenges, plans, behaviours and expectations. CACI has been conducting this research since the height of the Covid pandemic, establishing a series of trackers that monitor feelings towards the Cost of Living, the impacts this is having and how their activities are changing. At CACI, we utilise the power of our demographic segmentation, Acorn, to inform brands about how these changes will influence the way consumers are behaving.

Cost of Living Podcast – Part One: How consumers are reacting & adapting to living costs

Part one of our special two-part podcast focuses on the latest changes in sentiment around living costs, the rising use of foodbanks and how Gen Z have been able to avoid cost-cutting measures on the scale as the older generations. Our hosts, Paul Langston and Hannah Smith, react to the findings, including how housing situations may develop as tenants in particular become priced out of their current rentals.

Cost of Living Podcast – Part Two: Impact of living costs on mental health, travel & brand orientation

Part two moves on to consider the knock-on impacts of the continued strain on mental health, changes to the way that we are taking holidays and how consumers are turning to brands to lead on Net Zero goals.

If you’d like to find out more or subscribe to our monthly podcast and receive all of our Cost of Living analysis as it’s published, you can sign-up here.

How Transport for Greater Manchester increased value from data to understand the people behind travel patterns

Posted on: 19 September 2023

The challenge

Increase the proportion of journeys made by active travel and public transport
Understand variations in the customer profile across different modes of travel, and specific Bus, Metrolink, and cycle routes
Understand barriers to take-up for different user groups (e.g. geographic location, affordability)
Identify appropriate ways to engage with existing customers and target new users

The solution

To overcome these challenges, Transport for Greater Manchester partnered with CACI on the following solutions:

Use Acorn Postcode, Workforce Acorn, Paycheck, and Retail Footprint to enhance their own datasets, including survey data (at the sampling, weighting and analysis stages)
Use with GIS systems to identify spatial patterns and trends
Postcode-level analysis provides a granular understanding that allows for targeted intervention

The benefits

“CACI’s Acorn, Acorn knowledge base and supporting products (Paycheck, Retail Footprint), used in combination with our own datasets, increase the value we can get from our data and help us to understand in more depth the people behind the travel patterns.”

Rosalind O’Driscoll, Head of Policy Insight and Public Affairs – Transport for Greater Manchester

Read the case study

You can access and download the full case study here. If you have any questions or want to learn more about CACI’s solutions, please get in touch with us.