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Case Studies Why the UK Home Office uses CACI as their key partner for delivering systems that underpin the UK’s border strategy

Case study

Why the UK Home Office uses CACI as their key partner for delivering systems that underpin the UK’s border strategy

Summary

Over 76 million passengers a year make over 130 million crossings through the mission-critical applications that CACI have delivered.  Our solutions have improved both the security and efficiency of the border at over 270 ports of entry (so helping to keep more bad people out while ensuring that legitimate travellers have a safe, fast experience) and made a demonstrable difference to the availability and resilience of the UK border systems. 

Company size

50,000+

Industry

Government

Products used

AWS

Challenge

Icon - Cog with person outline and upwards arrow

Identifying a solution capable of automated entry decision-making at e-gates.

Icon - Mobile phone with a shield and tick

Ensuring successful business transformation
amidst decommissioning legacy systems

Solution

To enable this, CACI:

  • Scaled up to 80 highly skilled resources across nine multi-disciplinary teams (initial ramp-up to 60 within six months).
  • Built a rules-based decision engine for border
    entry.
  • Integrated novel critical services to mitigate threats
    to UK security.

  • Implemented upgrades for accessibility, zero
    downtime deployment, high availability and robust
    resilience.
  • Aligned CACI project delivery with Home Office
    programme governance.
  • Participated in a joint leadership governance
    structure, working alongside client-side teams,
    to make joint priority calls and ensure that no
    protectionist silos built up.

Results

Citizen-facing benefits included:

  • Enabling >130m border crossings per year.
  • Enhanced UK protection by digitally transforming
    border security procedures.
  • Facilitated more expedient travel across the border
    through electronic integration of the previously
    manual passenger locator form information during
    the COVID-19 pandemic

Additional results included:

  • First live release delivered on time and under
  • budget, with positive feedback from the client community and significantly higher availability and reliability than the previous pilot release.
  • Rapid delivery (from concept to delivery in eight
    weeks) of the Passenger Locator Form (PLF)
    integration.
  • PLF integration was an urgent operational
    requirement, which made an immediate
    impact on the UK borders, easing congestion
    and improving the security of health measures
    at the border.
  • Introduced enhanced passport authentication,
    which, according to one customer expert,
    delivered “the single most important thing we can
    do to improve security at the UK border”.
  • Maintained an average cadence of over two
    releases per month, supporting continuously
    evolving customer requirements

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